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Customer's payment Problem

ashok sekhar
ashok sekhar@ashok-sekhar
27 Posts
#1 · February 26, 2021, 5:44 pm

Hi

I have one customer that already want to use my service for his product photo

but he hasn't make the payment yet.  He said something wrong with Felxgigzz payment so the payment he made  always error.

He said he already contact Flexgigzz support , but the CS only told him to refresh the website and try again.

What should I do? he said he already sent the product to me  for photoshoot.

 

 

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Joe Immagio
Joe Immagio@joe-immagio
31 Posts
#2 · February 26, 2021, 5:50 pm

Careful Bro

it might be scam, do not do  any job unless you already see the payment and for the product that he said already in shipment you can wait  until it reach you

and then ask him for payment in advance.

 

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Harry Brown
Harry Brown@harry-brown
8 Posts
#3 · June 14, 2025, 8:56 pm

In this situation, you can kindly explain to your customer that you need the payment confirmed before starting the service to keep things fair and secure for both sides. You can suggest trying another payment method if possible or ask if you can help by sharing a direct payment link. Also, let him know you understand the problem with Flexgigzz and that you are ready to start the photoshoot as soon as the payment is successful. This way, you show understanding but also keep your business safe.

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