My self Bhavesh Boricha from India and qualified by Bachelor & Master (Pur) in Computer Science. Actually have experienced customer technical support activities nearby 6 years. And have worked with different domains like (Insurance, Healthcare, and Sensex). With different countries customers like the USA, UK, Australia, Hongkong, UAE, etc…

My Experience and skill-abilities as per below

○ Experience in Product base & Service base software and Apps.
○ Interact with customers technical issues with troubleshoot level 1,2,3 and resolve the issues
○ Coordinate with customers, either via phone, email or chat, until they’ve solved a technical issue
○ Documentation of each and every solution of tickets and Keeping records of customer interactions, transactions,
comments and complaints
○ Work closely with Product Development and Implementation teams to resolve client issues
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking, and documenting technical issues
○ Strong organizational and multitasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security, and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE