Email Verified Bhavesh Boricha
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Member since September 19, 2020

Looking for Customer Technical Support job

My self Bhavesh Boricha from India and qualified by Bachelor & Master (Pur) in Computer Science. Actually have experienced customer technical support activities nearby 6 years. And have worked with different domains like (Insurance, Healthcare, and Sensex). With different countries customers like the USA, UK, Australia, Hongkong, UAE, etc…

My Experience and skill-abilities as per below

β—‹ Experience in Product base & Service base software and Apps.
β—‹ Interact with customers technical issues with troubleshoot level 1,2,3 and resolve the issues
β—‹ Coordinate with customers, either via phone, email or chat, until they’ve solved a technical issue
β—‹ Documentation of each and every solution of tickets and Keeping records of customer interactions, transactions,
comments and complaints
β—‹ Work closely with Product Development and Implementation teams to resolve client issues
β—‹ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
β—‹ Strong team player with excellent communication skills and customer interaction skills
β—‹ Ability to replicate, diagnose and resolve problems
β—‹ Focused and detailed in handling, tracking, and documenting technical issues
β—‹ Strong organizational and multitasking skills are essential
β—‹ Self-starter who can work and investigate with minimal guidance
β—‹ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security, and Oracle database administration
β—‹ Advanced MS Excel formula skills a plus
β—‹ Strong understanding of SQL Queries
β—‹ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
β—‹ Proficient with multiple computer operating systems – UNIX/Linux and Windows
β—‹ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
β—‹ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE


Ongoing projects


Completed projects


Cancelled projects


Ongoing services


Completed services


Cancelled services


Total earnings

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Technical Support Executive

  •  Aug 2013 - Oct 2015

● Handle a customer issue via communication of chat, Email or Call.
● Handle L1 support ( Primary troubleshooting on issues like Login, Connection, Data etc...)

Software Support Engineer

  •  MSBC
  •  Aug 2015 - Sep 2017

● Handle software-related requests for assistance with problems.
● Troubleshooting software and identify the root cause of software problems.
● Handle Support level ( L1, L2, L3) .
● Obtain a log customer feedback for the purpose of process improvement.
● Documents software support activities thoroughly, accurately and in a timely manner.

SR. Technical Support Engineer

  •  VNC
  •  Dec 2017 - Mar 2019

● Research and identify solutions to software.
● Diagnose and troubleshoot technical issues, account setup, network config., data status.
● Update status with daily,weekly,monthly reporting task from SQL Database.
● Properly escalate unresolved issues to appropriate international teams (Developer/QA).
● Supervision on web services and update status accordingly

SR. Customer Support Engineer

  •  Briskstar
  •  Apr 2019 - Present

● Handling customers issues related to fronted, backend and database.
● Communication with every update to customers on chat,email or call until the resolution.
● Update status with daily,weekly,monthly reporting task from SQL Database.
● Ask customers targeted questions to quickly understand the root of the problem.
● Also my cooperate in team manage like task allocation, Set priority/severity of issues.


Bachelor of Computer Applications

  •  Saurashtra University
  •  May 2009 - Jul 2012

Bachelor of Computer Applications in Computer Science

Master of Computer Applications

  •  IGNOU
  •  Jan 2019 - Present

Master of Computer Applications in Computer Science