How to negotiate changes without losing a client

A good attitude is an essential tool in the freelancer arsenal that will ensure a good outcome when changes to a project are needed.

Make sure there is a good contract for both sides, even when changes need to be made that were not included in the original contract.

In these cases, there are two options:

  • Accept the request for changes without negotiation, establishing deadlines and steps in the projects for the new requested changes

In the first case, this can result in an unfair situation because the freelancer will have to invest extra time and energy in a project that is already budgeted for and that does not include this new phase.

However, the freelancer can show their intention to make the changes while making it clear that the project was finished within the received objectives. The client will take this willingness into account, which will guarantee that they will become a repeat customer.

A freelancer can do this with clients who show they intend to continue working with one on the same project at a different level, or who have shown interest in working with one on future projects.

  • Put one’s negotiating skills into practice with the client

This is better because it allows the freelancer to put their negotiating skills into practice to establish new agreements with clients and make changes under a project extension.

To choose this option, one must have a good attitude so the client recognises that it was the freelancer’s mistake, and then the client will be willing to pay for the changes, understanding the value of one’s time and expertise.

This last option can help make the client a repeat customer because one can offer them a discount on project extensions and improvements.

What freelancers won’t say

These are the responses from Workana’s freelancers who answered the question: “What do you do when clients ask for changes after the final project is turned in?”

Readers will certainly identify with at least one of these responses:

• “sosvirtual: @workana, it’s important to negotiate hours, time, costs, see if the changes are even feasible, and how the changes will affect the project”.
(Virtual applause!)

• “nogphotography: With resignation. Take a deep breath for this, and for everything LOL”
(The nervousness in the laugh was noticed, but yes; breathe deeply and do what is necessary.)

• “jdavidrp11: It’s stressful”
(That’s freelancer life; one needs nerves of steel.)

• “argar70: I do it; the goal is for the client to be satisfied”
(Good work policy! Great determination!)

• “impetudigital: Patience, patience, and more patience LOL”
(Relaxation techniques would be a great help.)

• “kellyangaraY: When it happens seven times, it can be tempting to want to bring it to mediation, and that hurts us! The laws are unfair; you have to consider that.”
(Good point; that’s why Workana works to optimise processes so every client and freelancer can put their mind at ease.)

• playerdiego: “Since the beginning it’s been possible to make the number of changes included clear. That way if the number exceeds the limit you can defend yourself and negotiate an extra cost for the changes.”
(But how much does that learning experience cost? Thanks for sharing this.)

• “nelsynsojo: It happened twice and my gosh (face of desperation and frustration), and not just once; several times. That means that there was nothing to be done except to take a deep breath and make the changes.”
(Take a deep breath; it’s a good way to relax)

• “mtatyvera: Super sad”
(We avoid sadness; with the tips provided in order to prevent these situations from repeating themselves.)

• “lauralunari: One time? Thousands! Although they perfectly specify the number of annotations, changes, and time, I’m on the client’s side, I understand them, and I let myself carry it out because it stays ‘in line’ throughout the project which makes me happy and is my ultimate goal. Here’s my ‘brief’ explanation (it’s not an easy question!)”
(Thank you for sharing; noted!)

• “isaacerd1: Given that I know that extensions exist, I let the client know, and the number of changes decreases.”
(Excellent solution, great support for using Workana’s tools to make everything go smoothly.)

• “decorazon_objetos: #killme”
(Help is on the way!)

• “mauro_liguori: Bahahaha I must have overlooked that, but I modified it with pleasure!”
(It sounds easy, but is it?)


Being a freelancer means having nerves of steel, great social skills, and business acumen, among other important skills, which is why Workana would like to congratulate the freelancers on their great work.

Keep the advice in mind and the clients are sure to be happy.


Source: Freemalaysiatoday

Flexgigzz Editor

Author Since: June 19, 2020