Guest Experience Specialist ( Customer Service / Call Center experienced )

We are looking for a highly motivated individual to join our remote Guest Experience team and primarily provide phone, email, and chat support to our guests. Our business in hospitality industry. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive, empowering our team to help every guest feel at home.

Experience

• You have 2+ years of service industry experience
• Fluent in English both oral and written communication as well as your organizational skills
• You’re reliable, consistently on time, and follow through on what you promise
• You’re proactive by nature and can act decisively when needed, especially in a pinch
• You enjoy receiving positive and constructive feedback and finding ways you can personally & professionally make measurable improvements
• You have a proven track record of reaching department-level goals. In this case, you are held accountable for reaching established efficiency, productivity, and quality metric goals
• You’re lighthearted and can handle guest issues with a calm and positive demeanor
• You’re compassionate and love working with our guests, no matter who they are
• You have lots of hands-on experience using technology and you’re eager to learn new systems and platforms

Plus if…

• You’ve worked in the hospitality industry at some point in your career
• You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
• You have experience in a small company or start-up environment