Job Detail

Native call center for telecommunication company

  • Job typeJob type: Remote
  • Job Duration01 to 03 months
  • Project LevelBasic Level
  • Project deadlineExpired

Project detail

Our client is seeking caring Call center. This is an entry level position with a growing, enthusiastic team. We are currently hiring part-time positions with the opportunity for full-time employment in the future.

Essential Duties and Responsibilities

  • Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
  • Maintain a high level of dictation speed and accuracy.
  • Maintain strict consumer confidentiality.
  • Complete other duties and projects as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Education

  • High School Diploma or GED or call center experience.

Knowledge, Skills, and Abilities

  • Must be able to pass a typing skills evaluation.
  • Must be able to pass entry level dictation assessment
  • Possess basic computer skills including knowledge of MS Windows.
  • Knowledge of English language structure and content, including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to communicate effectively through reading, writing, speaking and listening.
  • Ability to hear and speak clearly in order to effectively dictate.
  • Ability to correct and edit text on a computer.

Technical Requirements:

  • PC/Laptop (Windows 10, Chrome, Mac)
  • 8GB Ram
  • I5 Processor/equivalent or better
  • USB Headset
  • High Speed Internet

Working Conditions and Physical Requirements

  • Must be 18 years or older.
  • Punctual and reliable attendance.
  • Provide excellent customer service by captioning exactly what is being said without any variation.
  • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
  • Ability to concentrate for extended periods of time and complete full calls.
  • Ability to work and focus in an environment with noise and other distractions.
  • Ability to work productively during calls on a wide range of subjects, including emergency situations.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Skills Required

Industry Categories

Languages required

Freelancer type required for this project