Native call center for telecommunication company

Our client is seeking caring Call center. This is an entry level position with a growing, enthusiastic team. We are currently hiring part-time positions with the opportunity for full-time employment in the future.

Essential Duties and Responsibilities

• Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
• Maintain a high level of dictation speed and accuracy.
• Maintain strict consumer confidentiality.
• Complete other duties and projects as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Education

• High School Diploma or GED or call center experience.

Knowledge, Skills, and Abilities

• Must be able to pass a typing skills evaluation.
• Must be able to pass entry level dictation assessment
• Possess basic computer skills including knowledge of MS Windows.
• Knowledge of English language structure and content, including the meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively through reading, writing, speaking and listening.
• Ability to hear and speak clearly in order to effectively dictate.
• Ability to correct and edit text on a computer.

Technical Requirements:

• PC/Laptop (Windows 10, Chrome, Mac)
• 8GB Ram
• I5 Processor/equivalent or better
• USB Headset
• High Speed Internet

Working Conditions and Physical Requirements

• Must be 18 years or older.
• Punctual and reliable attendance.
• Provide excellent customer service by captioning exactly what is being said without any variation.
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Ability to concentrate for extended periods of time and complete full calls.
• Ability to work and focus in an environment with noise and other distractions.
• Ability to work productively during calls on a wide range of subjects, including emergency situations.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.