Remote call center for medical service company

We are looking for call center, remote posisition.

Performance Responsibilities:
Handle outbound or inbound customer communications via phone or email

Comfortable with recurring call center tasks

Follow detailed instructions as outlined in Company documentsUpdate database accurately

Identify and escalate data or program-specific issues to the appropriate level of management

Meet or exceed key performance standards and quality objectives

Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals

May be responsible for multiple programs and working cross-functionally

Participate in the Virtual Office program – a requirement for remote positions

Appropriately handle challenging and unique customer situations in accordance with policies

General Qualifications:

Must have a dedicated workspace within the home, free of distractions, and the employee will be on webcam with the team for the entire shift

2 Years Previous Call Center Experience

High School Diploma or equivalent

Attention to detail and accuracy

Multi-tasking skills including the ability to toggle between multiple computer windows

Strong written, verbal, and interpersonal communication skills

Experienced in hospital/wellness industry is advantage

Ability to maintain confidentiality

Familiarity with or an ability to understand and utilize a database and Microsoft Office programs

Working knowledge of computers and user-level troubleshooting capabilities

Requirements:

Home computer

Operating System: Windows 7/Mac 10.1 or better

Minimum internet bandwidth of 25MB download and 5MB uploadInternet Router or Modem

Working Webcam, headset, handsfree