Nigeria Experience
Sales Supervisor
• Formulate pricing policies.
• Determine daily coupons.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain store's cleanliness and health and safety measures.
• Handle customer questions, complaints, and issues.
Project Management Officer
• Participated in meter-to-cash program and ensure payment of outstanding balance.
• Analysed data provided by customer, performed energy calculations and estimate the rebate available.
• Investigated and resolved customer’s complaints.
• Collected and interpreted discount program data to support discount calculations and customer deliverables.
• Communicated with customers about discount program parameters.
• Dispatched and tracked customer’s request and complaints.
• Collaborated with the metering team to ensure that customer’s are metered.
• Worked with the metering team and meter reading and bill distribution team to ensure accuracy and timeliness in resolving customer’s complaints.
• Data collection, evaluation and analysis using existing database tools and templates.
• Ensured that complaints were properly and promptly escalated to the various assigned stakeholders.
• Coordinated the overall resolution of customer’s complaints.